Luluette is a web shop/website.
IDENTITY OF THE SELLER
Gino Stevenheydens
Tisseltsesteenweg 156
B-2830 Willebroek
E-mail address: [email protected]
Phone number: +32 498749020
Company number: BE 0785286462
IBAN: BE10 0689 4617 4504
BIC: GKCCBEBB
ARTICLE 1- GENERAL
1.1 These conditions apply to all offers, orders and agreements in the webshop of Luluette. By coming to an agreement between the customer and Luluette through the procedure as described, the customer accepts the conditions.
1.2 Deviations from these conditions are only valid if expressly agreed in writing with Luluette.
1.3 All rights and claims, as stipulated in these General Conditions and in any further agreements for the benefit of Luluette, are also stipulated for the benefit of intermediaries and other third parties engaged by Luluette.
1.4 If (a) provision(s) of these conditions is/are void or destroyed, the other provisions of these conditions will remain in full force. Luluette and the customer will then consult to agree on (a) new provision(s) to replace the void or voided provision(s), taking into account as much as possible the purpose and intent of the void or voided provision(s).
1.5 Luluette has at all times the right to change the conditions and content of the Luluette websites.
1.6 No rights can be derived from images or examples shown on the website. Luluette is at all times entitled to change covers and/or illustrations.
ARTICLE 2 – OFFERS AND AGREEMENTS
2.1 During the period mentioned in our offer, our prices do not change, except for price changes due to changes in VAT rates or adjustments of prices of our suppliers.
2.2 Our prices include all taxes, VAT, duties and services. So you will never be surprised. However, we may decide to charge shipping costs on top of the purchase price. In that case, we always notify you before you finalize your purchase.
2.3 An agreement only comes about after acceptance of your order by Luluette. Luluette is entitled to refuse orders or attach certain conditions to the delivery, unless expressly stated otherwise. If an order is not accepted, Luluette will communicate this within 14 working days after receipt of the order.
2.4 This Agreement contains all agreements made between the customer and Luluette and replaces all previously made agreements, arrangements and/or understandings between the customer and Luluette.
2.5 The administration of Luluette shall, subject to proof to the contrary, serve as proof of the orders given and payments made by the customer to Luluette and of deliveries made by Luluette. Luluette acknowledges that electronic communication may serve as evidence. By accepting the terms and conditions, the customer also acknowledges this.
2.6 The confirmation of receipt will in any case contain the following information: a description of the product purchased by the customer and the number of products purchased by the customer; the price of the product; customer details such as name, billing address, address to which the product is sent and e-mail address of the customer; the order number of the agreement; the e-mail address and telephone number of Luluette, where the customer can go with questions about the order.
2.7 Luluette will not deliver to minors or incapacitated persons, if the order is incomplete or incorrect, or if previous orders have not been paid correctly.
2.8 If an offer has only a limited validity or is subject to certain conditions, we expressly state this in our offer.
ARTICLE 3 – DELIVERY, DELIVERY TIMES AND SHIPMENT
3.1 All goods will be delivered to the delivery address you provide with your order. You will be asked to check your address information at least 2 times when placing your order. If an incorrect or incomplete shipping address is still provided at the time of ordering and the shipment is returned to Luluette, the agreed shipping charges must be paid again if you still wish to receive the goods. If the goods are not returned to Luluette the entire order must be placed again.
3.2 For items that are in stock and do not require personalization we maintain a delivery time of 3 to 6 working days. If items are not in stock you can count on 7 working days because we work with different suppliers. We will inform you about the delivery time in the order confirmation.
3.3 The stated delivery times are valid from the time of receipt of payment by the customer.
3.4 Our shipments are always at our risk. Therefore, you do not have to worry about goods getting lost in the mail. However, if you return goods to us within 14 days of purchase because you prefer not to keep them, you are responsible for the transportation.
ARTICLE 4 – PRICES AND PAYMENTS
4.1 The prices stated for the products and services offered are in Euros, including VAT and excluding packaging and shipping costs, which are mentioned in the product information, unless otherwise stated.
4.2 The indication of price refers exclusively to the articles as described verbatim. The accompanying photographs are for decorative purposes and may contain elements not included in the price.
ARTICLE 5 – FORCE MAJEURE AND/OR SPECIAL CIRCUMSTANCES
5.1 In case of force majeure, we are not obliged to fulfill our obligations. In this case, we may either suspend our obligations for the duration of the force majeure or definitively terminate the contract.
5.2 Force majeure is any circumstance beyond our will and control that prevents the performance of our obligations in whole or in part. By this we mean, among other things, strikes, fire, operational failures, energy failures, failures in a (telecommunications) network or connection or communication systems used and/or the unavailability of our website at any time, non-delivery or non-timely delivery of suppliers or other third parties engaged, …
ARTICLE 6 – PROPRIETARY
6.1 All goods delivered to the customer remain the property of Luluette until all amounts owed by the customer for the goods delivered under the agreement have been paid in full to Luluette. The risk in respect of the products already passes to you at the time of delivery.
ARTICLE 7 – INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
7.1 The customer must fully and unconditionally respect all intellectual and industrial property rights vested in the goods delivered by Luluette.
7.2 Luluette does not guarantee that the goods delivered to the customer do not infringe on any intellectual and/or industrial property rights of third parties and accepts no liability in the event of any claim by third parties based on the assertion that an item delivered by Luluette infringes on any right of a third party.
ARTICLE 8 – COMPLAINTS AND WARRANTY
8.1 You are obliged to examine upon delivery whether the products comply with the agreement. If this is not the case, you must inform Luluette in writing, stating reasons, as soon as possible and in any event within 14 working days of delivery, or at least after observation was reasonably possible.
8.2 Complaints must be clear complaints. They must be made known no later than 14 working days after delivery of the order given by the customer.
8.3 If you receive the wrong product or receive a defective product, please notify us and return the product according to our instructions. You will receive the correct order as soon as possible at no additional cost.
8.5 Should a non-personalized product not be quite as you expected, you may return it within 14 business days. Please notify returns by email first at [email protected]. Please return the item according to the stated instructions we provide.
If the items are returned correctly, Luluette will transfer the amount due to you within 14 days.
Due to the personalized nature, the right to change, return and cancel personalized products lapses.
8.6 When you purchase one or more products, you will enjoy the legal guarantee and protection provided for in the Act of September 1, 2004 on the protection of consumers when selling consumer goods. You will notify Luluette of any lack of conformity within the meaning of the aforementioned law in writing at the latest within two months from the day on which you discovered the defect.
8.7 In addition to the webshop’s internal complaints procedure, you can always turn to the European ODR platform:
http://ec.europa.eu/consumers/odr
ARTICLE 9 – MISCELLANEOUS
9.1 If the customer gives Luluette an address in writing, Luluette is entitled to send all orders to the address in question, until the customer has given Luluette a new address.
9.2 If deviations from these conditions are allowed by Luluette for a short or longer period of time, tacitly or otherwise, this does not affect its right to demand direct and strict compliance with the conditions. The customer can never assert any right based on the fact that Luluette applies these conditions leniently.
9.3 Luluette is authorized in the execution of the order(s) of the customer to make use of third parties.
ARTICLE 10 – APPLICABLE LAW AND DISPUTE RESOLUTION
10.1 All agreements we enter into with our customers, regardless of their place of residence, shall be governed exclusively by Belgian law and, in the event of disputes, only the competent Belgian courts shall have jurisdiction. If for reasons of international law a different law is applicable, the interpretation of these general terms and conditions will primarily refer to the relevant provisions of the Economic Law Code, in particular Book VI.
10.2 In the event of disputes or complaints, you can always first contact us:
Luluette
Tisseltsesteenweg 156
2830 Willebroek
Belgium
Phone: +32 498749020
Email: [email protected]
10.3 For disputes you can contact the Consumer Ombudsman Service via https://consumentenombudsdienst.be/nl.
10.4 If we can’t come to an agreement together, you can contact Safeshops. SafeShops.be will mediate between the consumer and the seller if the complaint is justified. You can reach them via the complaint form on 10.2 For disputes, you can contact the Consumer Ombuds Service via https://www.safeshops.be/nl/consumers-complaints or in writing:
Kapelsesteenweg 195/1
2180 Ekeren
ARTICLE 11 – ORDER PROCESS
Step 1: Filling the shopping cart
The customer fills the online shopping cart with products.
Step 2: Confirming the shopping basket
After the customer completes the necessary steps (such as entering data, choosing shipping and payment method), he confirms the shopping cart.
Step 3: Order is created
Behind it, the webshop system creates the order. This order immediately enters the system as “waiting for payment”.
Step 4: Order payment
At the end of the order process, the customer is automatically directed to the payment page of the payment provider. There, the customer pays for his/her order in a secure environment.
Step 5: Order confirmation
If the payment is successful, the customer is redirected to a “thank you” page on the web shop, the order is set to “paid” and the customer receives an email with the order confirmation.
If the payment was not successful, the order remains on “waiting for payment” and the customer is redirected to a page explaining that something went wrong and the customer can choose another ordering method and pay again.
If the customer has chosen bank transfer and provided that collecting payment on a bank transfer always takes a few days, we will send the email one, two and three weeks after placing the order.
ARTICLE 12 – REVOCATION
- If you buy goods from us as a consumer, you have 14 days to decide that you do not want to keep the goods. This 14-day period starts from delivery (for the purchase of goods). You can then return your order, without paying any compensation and without having to give a reason (you pay the shipping costs for this yourself).
- You must return the goods to us within 14 days of informing us that you wish to withdraw from the contract. You will be responsible for the cost of returning the goods. We will indicate the cost of this (or provide an estimate, if this cannot be reasonably calculated in advance). If the goods cannot be returned by post, we will collect them from you and you will not be charged.
- You can return the goods via post or courier.
- We will refund you the full purchase price within 14 days of our receipt of the goods or until you provide evidence of having returned the goods, whichever comes first. The refund will be made by the same means of payment you used to pay for the goods yourself or by bank transfer if you request it.
- During the first 14 days after delivery, we expect you to handle the order and its packaging with care. If you still wish to return the goods, you may only unpack or use them to the extent necessary to judge whether you wish to keep the goods (as you would in a store). For example, returned goods may be fitted but not used. If you return the goods, this must be done with all delivered accessories, in their original condition, if possible together with the original packaging, and taking into account our instructions. If you go beyond what was necessary to assess the properties of the goods and the good is reduced in value as a result, we may apply a proportionate reduction in value to the refund.
- You cannot invoke the right of withdrawal if you have had our products personalized and/or customized.
- To exercise your right of withdrawal, you must inform us at [email protected].
