Who we are
Our website address is: https://www.luluette.com.
This “Privacy Policy” governs the processing of your personal data by our company. If you have any questions regarding our privacy policy, please contact us by email.
Personal data we process
We process your personal data because you use our services and/or because you provide it to us yourself. Below is an overview of the personal data we process:
- First and last name
- Address data
- Telephone number
- E-mail address
- IP address
- Other personal data that you actively provide e.g. by creating a profile on this website
- Location data
- Internet browser and device type
Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data about website visitors who are under 16 years of age. Unless they have permission from parents or guardian. However, we cannot verify whether a visitor is older than 16. We therefore recommend that parents be involved in their children’s online activities in order to avoid collecting data about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us by email and we will delete this information.
For what purpose and on what basis we process personal data
We process your personal data for the following purposes:
- Handling your payment
- Sending our newsletter and / or advertising flyer
- Calling or emailing you if necessary to carry out our services
- Inform you about changes in our services and products
- To offer you the possibility to create an account
- To deliver goods and services to you
- We also process personal data if we are legally obliged to do so, such as data we need for our tax return
Automated decision making
We never make decisions based on automated processing about matters that could (significantly) affect individuals.
How long we keep personal data
We keep your personal data no longer than is strictly necessary to realize the purposes for which your data is collected. We use a retention period of 12 months for all types of personal data.
Sharing personal data with third parties
We do not sell your data to third parties and only provide it if it is necessary to execute our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. We remain responsible for this processing.
Cookies, or similar techniques, that we use
We use analytical cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. We only use cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimize it. During your first visit to our website, we have already informed you about these cookies and asked your permission to place them. You can opt out of cookies by setting your Internet browser to no longer store cookies. In addition, you can also delete any information previously stored via your browser settings.
Viewing, adjusting or deleting data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your possible consent to data processing or object to the processing of your personal data by us and you have the right to data portability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization named by you. You can always send us a request for inspection, correction, deletion, data transfer of your personal data or a request to withdraw your permission or objection to the processing of your personal data by e-mail. To ensure that the request for inspection is made by you, we ask you to send a copy of your proof of identity with the request. In this copy black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We always respond to your request as quickly as possible.
How we secure personal data
We take the protection of your data seriously and take appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us by email.
